Our enquiry process

Steps in our enquiry process

1. Getting in touch

   You have called us or submitted the contact form on our website. From this moment on, you are in good hands.

2. Call back

   We call you back. In a personal conversation, we learn more about your company, your participants and the objectives of the event. We clarify open questions, priorities, budget and special requirements.

3. Hotel enquiries

   Based on our phone conversation, we check suitable hotels and availability. We consider not only the number of rooms and rates, but also location, event spaces, logistics and the atmosphere you want.

4. Programme design

   At the same time, we create a bespoke programme aligned with your group, destination and event objectives. Activities, transfers, dining and special experiences become one coherent itinerary.

5. Proposal preparation

   Once the hotels have responded, we bring the daily itinerary, available accommodation, programme, cost calculation, terms and information about us together transparently in one document and send it to you.

6. Requested changes

   You review the proposal internally, choose between the alternatives offered or adjust the schedule again. We update it until you are satisfied. A deposit becomes due when you accept the proposal.

7. Planning & organisation

   Now it is our turn. We commission all involved service providers, coordinate the details and ensure that every element works together perfectly.

8. Event delivery

   During the event, our team coordinates the partners and personally manages the programme on site. From welcoming you at the airport to saying goodbye at the return transfer, our team stays by your side and handles the unexpected. You can focus entirely on your guests and the shared experience.

9. Follow-up

   After the event, we complete the organisational and commercial processes, evaluate the delivery and provide the agreed documents and, where applicable, social-impact reporting.