Terms and Conditions

1. Scope

These Terms and Conditions apply to all contracts between X-centives and business clients for the planning, organisation and delivery of tailor-made business events, incentives and related services in Spain, Portugal, Croatia, Montenegro, Iceland and other destinations.

Deviating client terms only become part of the contract if X-centives has expressly accepted them in writing in advance.

The contractual language is German. Spanish law applies.

2. Contract Formation

The individual offer by X-centives and the service descriptions contained in it form the basis of the contract. The contract becomes binding when the offer is signed or confirmed in writing by the client.

Offers by X-centives are non-binding unless expressly marked as binding.

3. Prices and Payment Terms

All prices are quoted in euros and include statutory VAT unless stated otherwise.

After signature, X-centives issues a pro forma invoice. Unless agreed otherwise, payment is due in instalments: 30 percent on booking, 30 percent eight weeks before the event and 40 percent four weeks before the event.

After the event, X-centives issues the final invoice for the actual total amount. Deviating invoice items are agreed with the client before they arise.

4. Services, Changes, Cancellations and Liability

The scope of services is defined by the accepted offer. Special requests are considered where possible and become binding only when confirmed in writing.

If essential changes become necessary after conclusion of the contract, X-centives will inform the client without delay and propose an equivalent replacement where possible.

Cancellation fees may apply depending on the time of cancellation and the services already booked. Partner services that have already been confirmed may remain payable.

X-centives is liable without limitation for injury to life, body or health caused by culpable breach of duty. For other damages, liability is limited to the agreed remuneration to the extent permitted by law, except in cases of intent or gross negligence.

5. Force Majeure, Third-Party Services and Compliance

Events of force majeure may entitle both parties to adapt the contract. In such cases, postponement is generally sought before cancellation.

X-centives works with carefully selected partners. Services expressly identified as third-party services are provided by the respective partner in its own name and on its own account.

Clients and participants must comply with applicable laws, safety rules and local regulations at each destination.

6. Data Protection, Confidentiality and Final Provisions

Personal data is processed in accordance with applicable data protection laws. Details are available in our Privacy Policy.

X-centives treats client-related information confidentially. Concepts, offers, presentations and ideas by X-centives are protected by copyright and may not be disclosed or implemented without consent.

Spanish law applies. Place of jurisdiction is Manacor, Mallorca. If individual provisions are invalid, the validity of the remaining provisions remains unaffected.